Simple! Select a plan and complete your registration. Once received, we will train your AI Agent and confirm the Live date for your service, complete with new telephone number. If you already have a phone line, you can forward your calls to your dedicated Caller AI number whenever you need. Note: Our AI Agents provide services 24/7, 365 days a year. If you would like control over when the Caller AI Agent takes calls, please forward your existing line to the service when required. Any questions? Contact us at support@caller-ai.com

AI is an acronym for Artificial Intelligence. Simply put, it is a simulated or replica of human intelligence using machines and computers. AI is very powerful because it enables us to focus on looking forward into the future while machines look after and solve existing issues. Caller AI uses artificial intelligence to provide a friendly, human-like conversational services that provides your customers with the information they need without waiting in a queue or speaking to an answering machine. Or worse, navigating through the dreaded IVR that many companies have put in place! Any questions? Contact us at support@caller-ai.com

We would be sorry to hear you leave, but we will make it as simple as possible should you decide to leave. You can cancel by sending an email with your intent. The email must be sent using the managing email account for the service. You will need to provide one month's notice period. For example, if you cancel on January 1st or January 25th, your service will stop functioning on February 28th (i.e. at the end of the following month). There are no Early Termination Charges, just one month's notice needed. Any questions? Contact us at support@caller-ai.com

Here at Caller AI we pride ourselves in being a technology company first. That's why you will have access to a dedicated Caller AI Relationship Manager. Your Relationship Manager will be on hand to answer any questions, concerns, problems, etc that you have. All Relationship Managers have committed to responding within 24 hours of an incoming message, and will work hard to either answer or source an answer for you as soon as possible. Any questions? Contact us at support@caller-ai.com

Caller AI can secure a range of Freephone and Local Geographic numbers for you to choose from. Once activated, any call to your chosen number will be answered by your Caller AI Agent, and call transfers (optional extra) will come from this number so that you can identify the incoming transfer quickly.

Yes, you can divert your calls to your Caller AI Agent whenever you'd like.

Whenever a message is left from an incoming call, an email notification is sent with the caller's number and a recording of the message they left. SMS Text messages can be sent for an additional 10p per call.

Absolutely! As part of your account setup, we encode both bespoke greetings and frequently asked queries into your Caller AI Agent. Your customers will receive a top-rated customer services experience from your Caller AI Agent.

Yes, your Caller AI Agent is always ready to take calls, answer customer queries, take messages and, where appropriate, transfer calls.

Your Caller AI Agent is a cloud-based, conversational AI with compute processing in the UK only at this time. Call forwarding is also only available to UK mobile and landline numbers.

With all of our calling plans, your personalised Caller AI Agent can handle dozens of concurrent incoming calls at a time. We're confident our AI Agents will cope with whatever load is required. If you would like to discuss the matter further, please submit a query request on the website or contact our team at support@caller-ai.com.

All calls taken by your Caller AI Agent will be picked up almost immediately, regardless of the number of calls coming in at the same time. Your Caller AI Agent is an advanced artificial intelligence that is able to manage dozens of ongoing calls simultaneously while at the same time ensuring excellent customer service without delay to each one.

No, there is no minimum contract period. You only pay for call minutes purchased through the package selected for your Caller AI Agent with at least one month's notice for cancellation. Please note that some additional services are chargeable, including incoming call minutes over your allowance, call forwarding minutes and non-geographic numbers.

Caller AI Schedule of Charge Effective starting: April 6, 2023 All charges exclude the prevailing rate of VAT - currently 20% Monthly Charges (if applicable): - £3.50 For paper billing to cover printing and posting costs. eBilling is the default and is free of charge. - £1.99 Itemised billing: per bill Ad-hoc Charges (if applicable): - £5.00 To remove inbound call restrictions placed due to late payment. - £10.00 To reinstate services suspended due to late/non-payment. - £10.00 If you have cancelled your Direct Debit instruction. - £40.00 To reinstate lines ceased due to non-payment - £80.00 Debt recovery charge for invoices outstanding 35 days after the invoice date. Termination/Disconnection Fees: - £49 Disconnection fee (phone lines) - £10 Additional Number Activation Fee - £10 Telephone Number Change Fee - £10 Line Reactivation Fee

No problem! Contact us at support@caller-ai.com and we'll discuss your requirements and custom tailer a solution that fits your needs.

When you agree to sign up for a Caller AI plan, you sign up for a monthly ongoing contract.

Cancellation within the Free Trial period or during your first month of service If you wish to cancel either during the Free Trial period or during your first month of service, we will provide a full 'no quibble' full refund of any fees paid. There will be no additional charges. If it's not for you, it's not for you! Cancellation after your first month If you've enjoyed our Free Trial and the first month of paid service, any cancellations thereafter must be provided from the official email address that is on account, and must provide one full month's notice. For example, if you sign up January 1st, your Free Trial will be up to January 14th. Your first month will start from January 15th to February 15th. Any cancellation up to February 15th and we will give you a full refund. However, any cancellation request from February 15th onwards (i.e. from your second billing cycle) will require one full month's notice period (i.e. one billing cycle). In this example, a cancellation between February 15th to March 15th would require payment up to and including the following month, to April 15th (i.e. one full month's notice, one billing cycle). Please see the Schedule of Charges in the FAQ for further information on fees and charges. If you have any questions or require clarification, please contact us at support@caller-ai.com.

You will be billed 14 days from the day you subscribe to one of the Caller AI pricing plan. This will be the start of your regular billing period. If you still have any questions or require clarification, please contact us at support@caller-ai.com.

If we do not receive a payment by your billing date, we will apply a £5.00 administration fee to your account. While we try to contact you for payment, your services may be restricted until a payment is made. This means that incoming calls may not be answered by your AI Agent. Once your bill is paid, it can take up to 24 hours for your services to get back to normal. If your account remains unpaid, we may disconnect the service and contact a Debt Collection Agency. Reconnection at this stage will incur further charges which will need to be settled alongside any outstanding charges on your account.

Itemised billing is a detailed list of all incoming calls to your account, along with their costs. It provides insight into individual calls and allows you to query on individual calls. Without itemised billing, you won't have access to this level of detail. The cost of itemised billing is £1.99 + VAT per month.

During the Free Trial period we build and train your AI Agent with information about your business, your industry and we test its responses to ensure it is ready to take customer calls. Within a few days of registering for the service, we will confirm your new telephone number and confirm the readiness of your AI customer services agent.